Terms & conditions

General

• Right of admission is reserved.
• The owner cannot be held responsible for any loss of or damage to property or possessions, or injury, sustained by a guest or visitor, whether caused by fire, theft or otherwise, or by negligence of the owner or a wrongful act by anyone in the owner's employment.
• We are a private facility: for the security of all guests, no visitors are allowed on the premises.
• All linen and one bath towel per guest are provided. Please bring beach and pool towels; swimming towels are available to hire if needed (R50 per guest per stay).
• Check-in is from 14:00 until 19:00 daily. Units must be vacated by 10:00 on the day of departure.
• Later check-in is by arrangement.
• Late departures may be arranged with reception beforehand, subject to availability; a day charge applies. Keys are to be left at reception on departure.
• No pets may be brought onto the property under any circumstances.
• The communal games room and swimming pool close at 22:00 each day.

Self-catering

• Daily servicing is included free of charge: sweeping and mopping, washing dishes, cleaning bathrooms, making beds, removing rubbish and cleaning braais. No servicing on Sundays and public holidays.
• Minimum rates and stays apply to the apartments; send your dates for a quote. The number of guests is determined by the number of beds.
• A refundable key and breakage deposit of R500 applies (R2 000 for the Lodge), refunded within 5 working days of departure.

The Lodge

• Khaya La Manzi is in a residential area: if the police are called for excessive noise or disturbance, your deposit is forfeited.
• Other guests stay on the property. Unless you have booked the whole facility, keep noise down at all times. Planning a big celebration? Consider booking the whole property.

Payment

• Rates are subject to change without notice, and subject to availability until the deposit is paid.
• A 50% deposit, paid within 48 hours of booking, secures your booking.
• Out of season, the balance can be paid on arrival. In season, the balance is payable 10 working days before arrival.

Cancellation

• Cancellation up to 1 month before arrival: 30% of the booking value is deducted from the deposit.
• Cancellation up to 2 weeks before arrival: 50% of the booking value is forfeited.
• Cancellation inside 2 weeks of arrival, out of season: the 50% deposit is forfeited.
• Cancellation inside 2 weeks of arrival, in season: the full amount is due, except that if we find a replacement booking of equal value only the 15% cancellation and admin fee is charged.
• If we find a replacement booking of equal value, a 15% cancellation and admin fee is charged instead.
• No-shows are charged the full amount.